Eagle Mountain - Terms and Conditions of Sales

Since there are so many variables for the shipping of our products, we will need to contact you after your purchase to let you know the shipping charge.

We will NOT charge your credit card until we receive your shipping fees approval.

All products are shipped F.O.B. either from the Eagle Mountain warehouse or a direct factory distribution point. This means that you are responsible for the item during shipping. We provide shipping assistance as a service to provide you with lower freight costs due to our shipping volume.

You need to thoroughly inspect the goods upon receipt and determine if there is any damage. You are responsible for handling the claim in the event of shipping damage.

Concealed Damage
If there is concealed damage, you have 14 days from receipt of shipment to inspect the equipment and notify the shipping service provider. Failure to inspect the goods within 14 days will make the claim invalid. Many instances in concealed damage situations, the freight companies only pay a portion of the claim. Be sure to inspect all packages while the freight company personnel is present. This will eliminate many of the concealed damage issues.

Costs associated with any return of goods to us, is the responsibility of the customer.

Damaged Goods
If the products are damaged during shipping, it is your responsibility to handle the claim.

Once an order is shipped by Eagle Mountain, it is backed by a 14-day money-back guarantee less a 15% restocking fee. Shipping fees are non refundable.

All returns require a return authorization number (RA#) and requests must be made within 14 days from the initial ship date.

To request a return please call us anytime from 9 a.m. to 5 p.m. (EST) Monday through Friday. Once a return authorization number is given it remains valid for 10 business days (two weeks).

When sending back merchandise the items must be in the original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. You must ship back the product using the same freight company that delivered the product. This will help reduce the chance of product damage while in transit. We also recommend insuring all products, since you are responsible for damages caused by shipping.

If any items are missing or damaged when we receive the product, the cost of replacement and/or repair will be subtracted from the refund.

Warranty Exchange
Every product you purchase from Eagle Mountain is backed by our 30-day defective exchange guarantee. If a product you purchased from us is not working due to an out-of-the-box defect within 30 days from the ship date, we will gladly exchange it for the same model.

To request a warranty exchange, please call us any time from 9 a.m. to 5 p.m. (ET) Monday through Friday. Once a return authorization number (RA#) is given, it remains valid for 10 business days (two weeks). The customer will pay for any costs incurred to re-ship a new product out to you for a warranty exchange. If an exchange needs to be expedited you can request a "cross-ship" in which case we would charge your credit card for the second unit and give you a credit for the initial unit once it arrives undamaged back at our warehouse.

Due to manufacturers' policies, certain items will have to be returned or exchanged directly with the manufacturer.

Legal Indemnity
This agreement is subject to the laws of New York State, County of Ontario, City of Canandaigua. In the event of litigation, we can only be held responsible for amounts up to each individual specified product item amount.

Free Shipping
Any area of the Web site that offers free shipping applies to the continental U.S. only.

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Our Mission
Eagle Mountain is committed to the design and application of products and methods to reduce energy consumption and create a sustainable future for the earth while ensuring the comfort and satisfaction of our customers.

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